FAQ

[accordion_section title=”Is your cleaning service guaranteed?“]CleaningDolls offers a 100% Customer Satisfaction Guarantee to all its clients. If you are not satisfied with our service, call us within 24 hours and we will re-clean your home until you are 100% satisfied.[/accordion_section]

[accordion_section title=”Do I need to be home when you clean? “]You can be home if you like, but most customers prefer to give us a key that is secured in our office or you can leave the key in a safe place. However, this is not a very secure system and we do not encourage it. If we are unable to enter your home, you will incur a lockout fee of $30. Alarm systems need to be off.[/accordion_section]

[accordion_section title=”Who is going to clean my home?“]Our team members will be servicing your housecleaning needs. Our teams consist of one, two and three team members for your convenience and preference. In addition, our Quality Control Supervisor will randomly stop by to ensure your cleaning standards and special requests have been met.[/accordion_section]

[accordion_section title=”Will the same team member(s) always clean my home?“]Our goal is to have the same team clean your home every time. However, circumstances like sickness, weather, holidays and accidents might cause a different team member to clean your home.[/accordion_section]

[accordion_section title=”At what time will the team member(s) be at my home?“]Our cleaning schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. While in most cases it is impossible to give a specific time to be at your home, we will make every effort to meet your needs. Saturday cleanings are available by appointment only.[/accordion_section]

[accordion_section title=”How long does it take to clean my home?“]Our cleaning team will average 1.5 to 3 hours to clean a 3 bedroom/2 bathroom house. However, time will vary depending on the condition and size of your home.[/accordion_section]

[accordion_section title=”What do I have to do before the cleaning?“]In order to provide you with a high quality service, we ask you to take a few minutes the night before to pick up personal clothing, toys and other household items. The fewer items the team member has to pick-up, the more we can concentrate in actual cleaning.[/accordion_section]

[accordion_section title=”Do I need to provide supplies or equipment? “]We use our own supplies and equipment. However, if you prefer we use your supplies and equipment, we would be pleased to accommodate your request.The only item we requests our clients to supply is a toilet brush for santiary reasons.[/accordion_section]

[accordion_section title=”What would your cleaning member not clean? “]Our team members will not clean human or pet feces, vomit, urine or blood due to sanitary reasons.[/accordion_section]

[accordion_section title=”What do I have to do with my pets the day of the cleaning?“]We have no problem cleaning with pets inside your home. However, you need to keep your pets in a safe place due to safety reasons.[/accordion_section]

[accordion_section title=”How would I pay for your services? “]You can pay with a credit card, check or cash. We accept Visa, MasterCard, Discover & American Express. Payment is due the day of the cleaning once all work is completed.[/accordion_section]

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We have you covered

You can be assured that your house will not only be cleaned but protected. Our insurance will cover all and any mishaps. Luckily, mistakes never happen with our team but if they ever do, we have insurance for that.
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